Shipping & Returns

Shipping & Delivery

All products are delivered to you via a shipping provider. i.e Fed-Ex or UPS. Delivery is paid by the customer unless other terms have been arranged in advance. If an order is to be shipped abroad, exact costs of delivery will be agreed upon directly with the customer. Delivery within the U.S. normally takes place within 10 business days.

Shipping Address

You have the possibility to enter multiple shipping addresses other than the billing address. The invoice will be sent to the billing address and the product(s) including a packing list, will be sent to the designated shipping address.

Partial Delivery

Whenever an item for your order is in stock it will be reserved for your order. If not, all items are ready at the time of order placement (i.e. out of stock or waiting for assembly) we will send the in stock items to you. You will then receive the remaining items as they become available. If you prefer that all items be shipped together, please notify your sales representative or customer service before placing your order.

Return Policy

No returns or refused shipments will be accepted without prior authorization from Preferred Medical. All returns must be made within 30 days of receipt of shipment and will be subject to a minimum 25% restocking fee. Returned product(s) will only be accepted in original, sealed, undamaged packaging suitable for immediate resale. Purchaser agrees to pay all freight charges for returned product(s). Special order items, expired or refrigerated products, and solutions are non-returnable. Certain other items may be non-returnable as well. Please contact us at 800.722.7865 with any questions.

Credits

If you choose to return item(s) you will receive a credit to your Preferred Medical account after we have received the item(s) back into our warehouse and ensured that the product(s) are in saleable condition.

Shortages and Damages

Any claims of shortages or damages must be reported to Preferred Medical within 24 hours of receipt of product. The carrier that delivers the product to the customer is responsible for any and all shortages or damages while in transit. Merchandise arriving either damaged or broken should be reported to the delivering transportation carrier and to Preferred Medical.

For any questions please contact customer service at (800) 722-7865 or [email protected]