At Preferred Medical we pride ourselves on service. Most orders placed before 2 pm will be shipped the same business day, with the following guidelines:

     Non-Bulk orders:

  • Stocked non-bulk orders of $350+ qualify for free freight
  • Stocked non-bulk orders less than $350 will incur actual freight charges

Bulk orders:

  • Stocked bulk orders of $1,500+ qualify for free freight
  • Stocked bulk orders less than $1,500 will incur actual freight charges
  • $1,500 bulk minimum can be combination of bulk and non-bulk items
  • Bulk shipments require special carrier scheduling, and will be shipped on the first available trailer
Bulk items include but are not limited to: enteral products, cleaning solutions, gloves, formula, liquids, DME products and incontinence items.

Special ordered items that require shipping will be billed on the invoice at the freight carriers cost.

Return Policy/Restocking Fees 

At Preferred Medical we strive to fulfill all your medical supply needs in 100% of the instances. Where the product we supply to you does not meet your needs, we will gladly allow you to return them to Preferred Medical, with the following guidelines:

  • Buyer may return any regularly stocked items to Seller within 30 days of purchase for full refund/credit for product as long as the product is in its original unopened packaging and in re-saleable condition. 
  • Buyer must contact Seller to request a Return Merchandise Authorization ("RMA") for all product returns.  Seller will not accept any returns without an approved current RMA.
  • Return requests within 30 days of purchase will not be charged a restocking fee.
  • Return requests more than 30 days beyond the original purchase date will be charged a restocking fee of 25%.  Return request beyond 90 days from purchase date will be subject to special approval and restocking fee.
  • Special ordered and Non-stock items are not returnable.  

For Support please contact customer service:

1-800-722-7865 or